DHL Supply Chain Acquires Immar, Emerging as North America’s Top Returns Processor
The acquisition enhances DHL’s capacity to address rising e-commerce demands and streamline return processes for retailers.
DHL Supply Chain has announced its acquisition of Inmar Supply Chain Solutions, a leading reverse logistics provider for the e-commerce and retail industries. This strategic move positions DHL as the largest returns processor in North America, addressing the increasing demand driven by the growth of online shopping.
The acquisition brings 14 return centers and approximately 800 associates into DHL Supply Chain, further strengthening its North American operations, which currently encompass over 520 warehouses. This expansion improves DHL’s returns management capabilities, incorporating product remarketing, recall management, and supply chain performance analytics.
“This acquisition strengthens our existing capabilities, allowing us to offer our customers a single-source solution for their entire supply chain, including the critical and complex area of returns management,” said Patrick Kelleher, DHL Supply Chain North America CEO.
He further added that, “The strategic growth opportunities that the returns market brings will enhance the success of DHL Supply Chain. It also puts us on the right path to support DHL Group’s plan to achieve 50% revenue growth by 2030 compared to 2023 as outlined in our recently announced strategy 2030.”
Inmar Intelligence will also retain its pharmaceutical reverse distribution business.
“Inmar Intelligence and DHL share a deep commitment to customer-focused innovation. Because of that, we are confident that DHL will build even greater things on top of the Inmar Supply Chain Solutions foundation that we developed over time. As well, we are thrilled that Inmar associates will have an even broader set of supply chain experiences available from which they can continue to learn and develop over time at DHL. For Inmar Intelligence, this deal sets the stage for us to apply an even deeper level of focus and investment into our core businesses that are expanding rapidly,” said Spencer Baird, CEO of Inmar Intelligence.
Consumers increasingly expect retailers to offer a seamless and hassle-free return process, especially in the era of booming e-commerce. By acquiring Inmar Supply Chain Solutions, DHL Supply Chain is addressing this need by expanding its expertise and infrastructure to support retailers in meeting these heightened consumer expectations.
